Terms and Conditions

Welcome to Aqua Scale Exotic Shop. These Terms and Conditions govern your use of our website and services. By accessing our website or placing an order, you agree to comply with and be bound by the terms outlined below. If you do not agree with these terms, please do not use our website.

1. General Overview

Aqua Scale Exotic Shop is an online store specializing in the sale and delivery of aquatic animals, reptiles, and related accessories. All products and services are provided in accordance with these Terms and Conditions.

We reserve the right to update, modify, or change these terms at any time without prior notice. Continued use of the website means you accept any updated terms.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years old, or using the site under parental/guardian supervision
You have the legal capacity to enter into binding agreements
You will comply with all applicable local, national, and international laws regarding animal ownership

3. Products and Services

Aqua Scale Exotic Shop provides live aquatic animals, reptiles, and related products. We make every effort to ensure product descriptions, images, and details are accurate. However, we do not guarantee that all information is completely error-free.

We reserve the right to:

Modify or discontinue any product without notice
Limit quantities available for purchase
Refuse or cancel orders at our discretion

4. Live Animal Sales

All live animals are carefully handled and shipped with care to ensure safe delivery. Customers understand and agree that:

Live animals may vary in appearance, size, and behavior
Once delivered and accepted, responsibility for the animal transfers to the customer
Proper habitat, feeding, and care are the customer’s responsibility

We are not liable for issues arising from improper care after delivery.

5. Orders and Payments

By placing an order, you agree that:

All information provided is accurate and complete
You are authorized to use the selected payment method
Prices may change at any time without notice

We reserve the right to cancel any order suspected of fraud or unauthorized activity.

6. Shipping and Delivery

We aim to deliver all orders safely and promptly. However, delivery times are estimates and not guaranteed.

Aqua Scale Exotic Shop is not responsible for:

Delays caused by courier services
Incorrect shipping information provided by the customer
Weather conditions or unforeseen circumstances
Missed deliveries by the customer

Customers must ensure someone is available to receive live animal deliveries.

7. Returns and Refunds

Returns and refunds are subject to our Return Policy and Refund Policy. Live animals are generally non-returnable except under specific conditions such as arrival in poor condition or death upon arrival, with proper evidence provided within the required timeframe.

8. Customer Responsibilities

Customers agree to:

Provide accurate personal and shipping information
Ensure proper care for all live animals after delivery
Comply with local laws regarding exotic pet ownership
Use products responsibly and safely

Aqua Scale Exotic Shop is not responsible for misuse or neglect of purchased items or animals.

9. Intellectual Property

All content on this website, including text, logos, images, and designs, belongs to Aqua Scale Exotic Shop and is protected by intellectual property laws. You may not copy, reproduce, or distribute any content without written permission.

10. Limitation of Liability

Aqua Scale Exotic Shop is not liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

We are also not responsible for:

Losses due to improper animal care
Delivery issues beyond our control
Misuse of products by customers

11. Third-Party Services

We may use third-party services such as payment processors and courier companies. We are not responsible for the actions, policies, or performance of these third parties.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and protect your information.

13. Termination

We reserve the right to restrict or terminate access to our website or services if any user violates these Terms and Conditions or engages in fraudulent or harmful activity.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact Aqua Scale Exotic Shop through our official contact page or customer support channels.